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Frequently asked questions
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Orders are usually dispatched within 3–7 business days, and delivery timelines vary depending on your location.
Yes. We offer a one-time exchange within 7 days of delivery, subject to stock availability.
Yes. Returns can be requested within 7 days of delivery. Approved returns are refunded as NYOS store credit.
Refunds are issued as store credit, valid for 365 days. Refunds to the original payment method are only provided if store credit isn't possible.